Shipping policy
Theukuthula orders are shipped Monday through Friday, between 9:00 AM and 5:00 PM. Shipping costs will depend on the size, weight and destination of your items. We offer Standard and Express services for most destinations. Check the shipping price and delivery time for your country during the checkout process.
Europe FREE shipping conditions
We offer Free shipping on orders over 100€ within the European Union only.
TAXES AND RATES
The cost of taxes and fees is included throughout the EU except in the Canary Islands, Ceute and Melilla. For the rest of the world the specific regulations of each country apply. In the case of shipments to countries outside the European Union, the purchaser shall pay customs charges, if applicable. Before making any purchase involving international shipping, we recommend that you inform yourself about the restrictions and taxes imposed by customs in your country. In the event that the purchaser refuses to accept the shipment, any costs incurred by UKUTHULA SPORTSWEAR in terms of duties, taxes, shipping and return costs or any other additional costs will be charged to the purchaser. The same conditions as above shall apply in the case of returns of products sent to countries outside the European Union, unless the return is due to a manufacturing defect of the product.
FOLLOW UP ORDER
After placing your order, you will receive a confirmation email. Also, our logistics partner will contact you to offer all possible facilities to deliver your order. From that email, you can check where the order is at all times and even deposit your order at a UPS ACCES POINT ™ collection point.
Severe weather, natural disasters, and other conditions beyond our control can occasionally disrupt our services. If there is an active service disruption, it will appear at https://www.ups.com/es/en/service-alerts.page