Refund policy

Want to exchange an item?

We do not offer garment exchanges. If you require a different size or color of an item, you will need to request a return and place a new order. All returned items will be refunded once they have been inspected by our warehouse team.

 

Our Sustainable Policy

Since so much of the environmental impact comes from our carbon footprint, you can help drive down these numbers by minimized as much as possible the returns. Sending less product back and forth — are just a couple of ways we can be more sustainable.

 

Return Policy

  • The return shipping label will cost you only 6€* (EU). This amount will be deducted from your refund. For destinations outside the EU, consult the cost when requesting the return.
  • You have 28 days from the date you receive your order to return it for a refund.
  • It can take up to 10 days for your order to reach the warehouse and be processed.
  • Refunds can take up to 10 working days to show on your account.
  • The Ukuthula orders are shipped Monday through Friday, between 9:00 a.m. and 5:00 p.m. M. and 5:00 p.m. M. Shipping costs will depend on the size, weight, and destination of your items. We offer Standard and Express services for most destinations. Check the shipping price and delivery time for your country during the checkout process.

 

How do I return an item?

  • To complete your return send us an email at info@theukuthula.com we require your order number (You'll find it in the confirmation email)
  • Once submitted, a return shipping label will be generated and emailed to you.
  • Please print the shipping label.
  • Place your items back in your package and attach the shipping label to the outside
  • Remember to keep your tracking number!

Once your return has been received by our warehouse, please allow up to 7-10 business days to complete.

 

Tracking your return

You will be notified via email throughout your package journey and once your refund has been processed. 

 

Europe FREE shipping conditions

We offer Free shipping on orders over 100€ within the European Union only.

 

*Return Label costs are subject to change at any time, without prior notification. Restrictions and limitations may apply. Additional non-returnable items: Gift cards .